Cancellation & Refund Policy

1. Scope

This Policy applies to online tourism and holiday package bookings arranged through Rapid Yatra. The selected hotel, activity, transfer or other tourism supplier’s package rules also apply and are disclosed with the booking.

2. Cancellation and change requests

Submit requests promptly by calling +91 9177441119 or emailing Eshwaryalamelli@gmail.com with the booking reference, traveller name and holiday dates. A request is completed only after the supplier accepts it. Requests close to the package start date may not be permitted.

3. Deductions

The refundable amount, if any, is calculated after supplier cancellation/change charges, applicable taxes, payment reversal costs where lawful, and any Rapid Yatra service/cancellation charge disclosed before booking. Non-refundable packages, promotional packages, no-shows and partially used services may receive no refund. We will communicate the available amount before processing a voluntary cancellation where practicable.

4. Supplier cancellation or schedule change

If a supplier cancels or materially changes a package component, available choices depend on its policy and may include rebooking, credit or refund. We will assist in obtaining the option offered by the supplier. Ancillary costs not included in the booking are not refundable by Rapid Yatra unless law requires.

5. Failed payment or unconfirmed booking

If payment is debited but no package booking is confirmed, contact us with the payment reference. After verification, the eligible amount will be reversed or refunded to the original payment method. Do not make a duplicate payment while status is pending.

6. Refund method and timing

Approved refunds are initiated to the original payment method. We aim to initiate them within 7–10 business days after the supplier confirms and releases the refundable amount. Banks and payment networks may then require additional processing time. We will provide a refund reference when available.

7. Package-specific terms

The quotation may contain component-specific cancellation schedules for hotels, activities, transfers and other included suppliers. Those accepted terms control where they are more specific than this general Policy.

8. Disputes and contact

Raise issues within a reasonable time and include supporting records. Never send OTP, PIN, CVV or full card details.